April 2 2019  |  Retailers

Lotte Duty Free demonstrates commitment to customer service with appointment of Chief Customer Officer

By Elena Owyong


Lotte Duty Free CEO Lee Kap (third from left), with the newly appointed Chief Customer Officer Kim Joo-Nam (second from right) at the ceremony introducing the Consumer Centred Management

Lotte Duty Free is introducing Consumer Centred Management (CCM) at its World Tower Branch.

The duty-free retailer announced this at a ceremony which was attended by 200 employees, yesterday (April 1). CCM recognises companies that puts the interests of consumers first and continues to improve customer service in a systematic manner. It is certified by the Korea Fair Trade Commission and operated by the Korea Consumer Agency.

During the ceremony, Lotte also appointed Kim Joo-Nam as Chief Customer Officer to underscore its commitment towards enhancing customer service and satisfaction.

Commenting on Lotte’s dedication to customer service, Kim Joo-Nam said: “Lotte Duty Free has a strong advantage for customer service in the duty-free industry. It won the top prize in the National Customer Satisfaction Index (NCSI).”

“We will continue to actively implement the management philosophy of the CCM.”

Lotte had previously snagged multiple accolades for customer satisfaction and brand power. It was ranked first in the 2018 National Customer Satisfaction Index for two consecutive years for the Duty Free category, first in the 2018 Korea Brand Power Index – an accolade it had the honour of winning for 11 consecutive years and first in the 2018 National Brand Competitive Index for five consecutive years.

Brand News

June 18 2019

Lindt & Sprüngli Travel Retail…

Lindt & Sprüngli Travel Retail has partnered Gebr. Heinemann to launch an exclusive product range – the LINDT Dark Caramel…

By Elena Owyong

June 18 2019

FOREO brings new skincare range…

Swedish beauty tech giant FOREO has made its foray into skincare and wellness with the launch of its new skincare products…

By Elena Owyong

June 18 2019

Gucci Beauty debuts first lipstick…

Italian fashion house Gucci has kicked off its new beauty story with the launch of three lipstick collections, and a campaign…

By Hibah Noor

June 18 2019

The devil is in the detail for…

Leading winemaker Viña Concha y Toro S.A. is rolling out its first travel retail exclusive range from Casillero del Diablo…

By Mary Jane Pittilla

June 18 2019

Kreol Travel Retail named Hunter…

Independent Scotch whisky blender and distiller Hunter Laing has appointed UAE-based Kreol…

By Jas Ryat

June 11 2019

Foreo unveils limited-edition Candy…

Swedish beauty tech giant Foreo has launched a summer limited-edition range of LUNA mini 2 devices, entitled the Candy Collection

By Jas Ryat

June 11 2019

Coccinelle promotes Mazziotta to…

Emanuele Mazziotta, formerly Head of Travel Retail at Coccinelle, has been promoted to a new position as Commercial Director…

By Hibah Noor

June 10 2019

Furla and King Power (HK) open…

​Furla has partnered with King Power (HK) for the opening of a new store in Changi Airport Terminal 3, Singapore.

By Jas Ryat

May 29 2019

Kipling targets millennials with…

​Belgian bag and accessories brand, Kipling is launching new look travel retail stores following a brand overhaul.Vera Breuer,…

By Rebecca Byrne

Copyright 2019 DutyFree Magazine. All rights reserved. Privacy Policy Sitemap