November 12 2020  |  Retailers

Grab x HMSHost expand partnership and add new airports to the mix

By Laura Shirk


Expanding across eight airports, this partnership will continue to allow safe order and pay technology solutions to ensure a comfortable and convenient travel experience

Grab, the airport e-commerce platform, is expanding its partnership with global restaurateur and travel dining leader HMSHost. Contactless and safe order and pay technology solutions in HMSHost operated restaurants are expanding across eight airports.

HMSHost recently added its portfolio of restaurants at Los Angeles International Airport (LAX) to the Grab marketplace. Before the close of the year, Grab‘s marketplace offering will expand to include the following airports: Minneapolis-Saint Paul International, New York LaGuardia,

Tampa International, Montréal-Trudeau International, Miami International, Boston Logan International and Austin-Bergstrom International.

Restaurants such as Chili’s, P. F. Chang’s, Pei Wei, Shake Shack, and Shula’s Steak House will offer this new service. In addition to ordering for pick up at the restaurant, travelers in select airports will be able to order and have food and beverages delivered to them, eliminating the need to leave their gate through Grab’s strategic partnership with AtYourGate.

“We’re glad to be partnering with one of the world’s leading airport restauranteurs to expand contactless order and pay solutions for guests. These services are particularly important in the current climate, where reassuring travelers is our priority. Our partnership with HMSHost dates back to 2017 when we began operating at Dallas Fort Worth International Airport.

We couldn’t be happier to continue working with [the team], as we collectively help ease day of travel safety concerns and improve the guest experience,” shares Jeff Livney, Chief Experience Officer at Grab.

“[HMSHost has a strong history of innovation to continuously improve the guest experience and this has been accelerated to meet the challenge of operating during a global pandemic. The expansion of this partnership creates meaningful change and opportunity to position us to meet those challenges.

We’re thrilled to grow our partnership with Grab and further our commitment to safeguard traveling passengers,” adds Joe Thornton, Executive Vice President & Chief Operating Officer at HMSHost.

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