August 15 2017  |  Airlines & Airports

Auckland Airport partners with AOE to offer mobile and online purchases

By Rebecca Byrne

Auckland Airport has joined forces with AOE, a leading global technology service provider, to create a ‘multi-retailer mall’ which will enable international travelers to purchase retail products and airport services via mobile and online. This is the first time the technology has been introduced to airports in Australasia.
 
Richard Barker, Auckland Airport’s general manager retail and commercial, comments: “It is exciting to be able to partner with AOE to create an ‘omni-channel’ commerce platform that further improves our customer experience.” 
 
Expected to launch mid-2018, our new online ‘multi-retailer mall’ will enable international passengers to purchase from multiple airport retailers with a single transaction and then pick-up all their items from a single collection point, thanks to a sophisticated back-of-house operation. Barker adds:  “It’s the ultimate ‘click and collect’ shopping process.” 
 
The online platform means that international passengers can shop at any stage of their travel journey, using their own devices, and at a time and place that is convenient for them - be it before they leave home, on-board their aircraft using in-flight Wi-Fi, or while sitting in any domestic or international airport.
 
The platform’s staged introduction will eventually see most airport retailers participating. All Auckland Airport products and services, including parking, loyalty and lounge access will also be integrated into the online mall, making it easier and more convenient for travellers to shop.
 

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