August 29 2017  |  Confectionery & Fine Foods

Mondelez makes new customer development appointment as Benguerel departs amid digital shift

By Hibah Noor

 

Florence Benguerel, Customer Development Manager, will depart the organization after more than a decade, effective September 27

Mondelez World Travel Retail (WTR) has announced that Florence Benguerel, Customer Development Manager, will depart the organization after more than a decade, effective September 27. 

As the head of Customer Development, Benguerel led a global team focused on driving in-store excellence and bringing Mondelez’s Delighting Travelers vision to life in travel retail. She was also responsible for supporting key retailer partnerships with insight-driven category management. 

Richard Houseago, the new Customer Development Manager

She will be succeeded by Richard Houseago, Senior Brand Manager Cadbury, Biscuits, Gum and Candy. He joined Mondelez World Travel Retail from Cadbury International Travel Retail in 2011 following the Kraft Foods acquisition, and has held roles in sales, marketing and business development before being promoted to his current position in 2016.

Ivo Knuesel, Head of Category Planning, Mondelez World Travel Retail

In his new role, Houseago will report to Ivo Knuesel, Head of Category Planning, Mondelez World Travel Retail. 

Knuesel said: “Florence’s exemplary leadership of the Customer Development function has helped to accentuate Mondelez WTR’s position as the number one confectionery supplier in travel retail. We want to thank her for her loyalty and outstanding contributions, and we wish her great happiness and success in the years ahead.

“At the same time, we would like to warmly welcome Richard to his new role. The travel retail industry is on the threshold of a digital revolution, and his broad industry knowledge and cross-functional expertise will serve us well as we embrace this shift. We have strong ambitions and look forward to sharing our digital agenda in time to come.” 

 

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